Privacy Policy

What we collect

• Smile Partners and donors: name, mobile number, city, state; optionally email, PIN code, PAN (stored masked — only the last characters are kept) and a note to the foundation; the Volunteer / Referral ID if you enter one.
• Payments: amount, date, method and the payment provider's transaction reference. We never see or store card numbers, UPI PINs or bank passwords.
• Help applications: applicant and beneficiary details, a description of the need, and the documents you upload (ID proof, medical reports, estimates, income proof).
• Volunteer and contact forms: the details you type in.
• How you reached the site: the advertising campaign or link you arrived from, if any.

Why we use it

• To issue your Partner ID, certificate and a receipt for every successful contribution, and to manage auto-pay.
• To verify and decide help applications, and to tell applicants the outcome.
• To contact you about your membership, application or message.
• To meet legal, tax (80G) and audit obligations.
• To understand which campaigns bring people to the site.

Service providers we share limited information with

Only what each service needs to do its job:

• Payment processing — Razorpay (payments, auto-pay mandates, refunds).
• Mobile verification (OTP by SMS) — Google Firebase Authentication.
• WhatsApp messages (receipts and updates) — Meta WhatsApp Business Platform.
• Website hosting, database and secure document storage — Google Cloud / Firebase (servers in India where available).
• Website analytics and advertising measurement — Google Analytics and Meta Pixel, only if enabled, and without your name, mobile or payment details.

We do not sell or rent personal data. We share it with authorities only where the law requires.

Help-application documents

• Stored privately — never available at a public link.
• Encrypted at rest by our storage provider.
• Seen only by authorised foundation staff, only for verifying and deciding the application; every view is recorded.
• Deleted 12 months after your case is closed. Uploads from forms that were never submitted are deleted within 7 days.

How long we keep data

• Contribution and receipt records: as long as tax and audit law requires.
• Partner profile: while your membership is active, and afterwards for the period required for receipts and audit.
• Help-application records: the record of the decision is kept; the documents are deleted as above.

Your choices

• Turn WhatsApp updates on or off, and choose whether your name appears in the public Smile Partner list, from your dashboard.
• Ask for a copy, a correction or deletion of your data from your dashboard, or by contacting us.

Contact: info@helpforsmileindia.org